At Your Custom Frame, we are committed to delivering your wall décor safely and efficiently. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.
• Custom or made-to-order items may require additional processing time.
• Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Times

Estimated delivery times are:

• United States: 5–12 business days
• United Kingdom: 5–12 business days
• Canada: 5–12 business days
• Rest of the World: 5–15 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, local courier operations, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination and selected shipping method.

We may also offer free shipping promotions on eligible orders from time to time.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your package throughout its journey.

Please allow up to 48 hours for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees required by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided during checkout.

Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the delivery date. Our support team will work with the shipping carrier to help resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact us:

Your Custom Frame

Email: Support@yourcustomframe.com

Phone: +971 56 240 2412

Address: Mussafah 32/1, Abu Dhabi AZ, United Arab Emirates