Cart
0
Shipping policy
At Your Custom Frame, we proudly deliver premium wall decor to customers across the United States and worldwide with reliable and secure shipping services.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Please note:
- Orders are not processed on weekends or holidays.
- Processing times may be extended during peak seasons or promotional periods.
Estimated Delivery Time
United States
5–12 Business Days
International Shipping
7–18 Business Days
Delivery estimates may vary depending on:
- destination
- customs processing
- local courier operations
- seasonal demand
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer:
- Free U.S. Shipping promotions
- Limited-time shipping discounts
- Seasonal delivery offers
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status in real time.
Delays & Carrier Issues
While we strive to ensure timely delivery, delays caused by:
- weather conditions
- customs clearance
- carrier disruptions
- holidays
may occasionally occur and are beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for orders delivered to incorrectly entered addresses.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery confirmation.
Our support team will assist you as quickly as possible to resolve the issue.
Contact Us
Your Custom Frame
📧 Support@yourcustomframe.com
📞 +971 56 240 2412
We are always here to help with any shipping or order-related questions.